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About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Vitality Systems
Vitality, is a UK-based company specialising in private medical insurance sold to the UK market. The company is a subsidiary of Discovery Limited and alongside VitalityHealth and Vitality Corporate Services it forms Discovery Limited's UK insurance offering. Working for VitalityLife, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Help us change insurance for good and be part of the Vitality success story.
Key Purpose
To call for requirements considering medical, financial, territorial and vocational risks of new and existing business. To support dedicated Key Distribution partners..
Areas of responsibility may include but not limited to:
- To analyse applications and to call for requirements considering medical, financial, territorial and vocational risks of new and existing business.
- To support key distribution partners and to ensure that all partners get superior customer service.
- To deal with escalations and to check that underwriting rules and policies have been applied.
- To ensure that the thought process used in order to underwrite a particular case is synopsised so that other underwriters can understand the thought process.
- Applying necessary guidelines to ensure correct risk rating is applied to new and existing business.
- To liaise with all internal and external clients regarding risk applied or policies that are deferred/declined.
- To attending to enquires which would include written, telephonic, emailed or face-to face.
Personal Attributes and Skills
- Deciding and initiating action
- Applying Expertise and Technology
- Analysing
- Delivering Results and Meeting Customer Expectations
- Adhering to Principles and Values
- Persuading and influencing
- Coping with extreme pressure and setbacks
- Presenting and Communicating Information
Experience and Educational Requirements:
- Matric/Grade 12 is essential
- Medical Diploma is advantageous
- 3 years’ experience in a financial Industry
Knowledge:
- Understanding VitalityLife products Advanced
- Financial Principles and Interpretation Basic
- Understanding VitalityLife Systems (SAM, Paradigm, AWD) Advanced
- UK specific insurance legislation Intermediate
- Medical Conditions Intermediate
- Understanding of Risk Management & Risk Assessment Intermediate
Skills:
- Computer literacy (MS word, Excel) Intermediate
- Communication skills (verbal & written) Intermediate
- Decision making / Independent thinking Intermediate
- Analysis of Information Intermediate
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.