Call Center Agent - Inbound

Ispani24 Consulting PTY LTD - Johannesburg, Gauteng

Great opportunity to join a dynamic and fast growing team for an Inbound Call Centre Agent.

Key Results Areas include:

  • Represent the customer to the rest of the business - Customer Advocate
  • Demonstrate excellent product and system knowledge
  • Handle client queries regarding existing policies and other enquiries
  • Assisting clients with queries
  • Solving complaints
  • Updating clients information

Experience & Competencies:

  • Good reading abilities as some roles require scripted questions
  • Flexible and adaptable to working hours – Shifts
  • Persuasive negotiation skills
  • Intermediate computer skills
  • Excellent communication both oral and written
  • Applying customer service/care principles to all calls
  • Working with People
  • Ability to learn and grasp information
  • Minimum 1-year previous call center experience (Preferred)
  • Excellent listening skills
  • Customer Centricity
  • Results orientated
  • A team player
  • Proactive and self-motivated
  • Resilient, determined and resourceful

Qualification

  • Matric
  • Call Center certificate (advantage)
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