Brief description
The main purpose of this position is to perform learning and development related administrative support functions within the department, to ensure the effective planning, coordination and delivery of fit-for-purpose learning interventions within the South African Reserve Bank (SARB) Group.
Detailed description
The successful candidate will be responsible for the following key performance areas:
- Perform administrative tasks in support of the delivery of fit-for-purpose learning interventions, which include but is not limited to, learning events planning and coordination for virtual and in-person interventions, Learning Management System (LMS) administration, correspondence and data capturing.
- Provide facilitation support (e.g. setting up breakaway rooms, facilitating questionnaires, collating comments, surveys and polls from the attendees) to ensure the effective delivery of virtual and/or in-person impactful learning interventions.
- Plan and coordinate all training logistics in line with checklists (i.e. venue set-up, attendee lists, invitations, catering, audio-visual and supplier deliveries), in line with approved budget.
- Collate, distribute and/or prepare material for virtual and/or in-person training sessions/workshops − this includes tracking and maintaining training material inventory.
- Play an ambassadorial role for the SARB Academy and act as a single point of contact for learning and development information relating to key training related issues, queries or responses across the SARB Group.
- Serve as Help-Desk support for end-user learning and development queries, by resolving or escalating, depending on the nature of the queries.
- Contribute to the Frequently Asked Question documents for learning and development queries as part of the Help-Desk support.
- Create evaluation forms and administer, track and analyse course evaluation feedback information, pre and post work and/or assessments, 360-degree learning surveys and update the LMS accordingly.
- Capture and maintain data and ensure data integrity on the LMS.
- Engage effectively with internal and external stakeholders, including learning and development consultants, management support, facilitators, service providers, vendors and delegates.
- Provide administrative support for organisational change initiatives/projects as and when requested by the team leader/manager while ensuring compliance with relevant guidelines, standards and policies.
- Support onboarding planning and coordination for new SARB employees.
- Perform work independently within established practices, given processes, rules and regulations, ensuring compliance with standards, policies and other guidelines in executing own tasks.
To be considered for this position, candidates must be in possession of:
- a Higher certificate (NQF 5) in Administration or an equivalent qualification;
- a minimum of one to three years of experience in an office management environment; and
- knowledge of the learning and development industry, information management and reporting.
Additional requirements include:
- proficiency in English (both verbal and written skills);
- proficiency in Microsoft Teams, MS Word, MS PowerPoint, MS Excel and other virtual collaboration platforms;
- ability to work independently;
- good interpersonal skills;
- knowledge of LMS administration;
- project administration or learning event management skills;
- basic facilitation/presentation skills; and
- knowledge of virtual training and collaboration tools and platforms e.g. MS Teams, Zoom.
About SARB
Primary mandate of the SARB
Section 224 of the Constitution of South Africa states the mandate of the SARB as follows:
The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.
The South African Reserve Bank, in support of its primary objective, must perform its functions independently and without fear, favour or prejudice.
WHAT WE DO
Monetary Policy
The Constitution gives the SARB the mandate to protect the value of the rand. We use interest rates to keep inflation low and steady.
Financial Stability
The SARB has a mandate to protect and enhance financial stability. We identify and mitigate systemic risks that might disrupt the financial system.
Prudential Regulation
The Prudential Authority regulates financial institutions and market infrastructures to promote and enhance their safety and soundness, and support financial stability.
Financial Markets
Open market operations are the main tool we use to implement monetary policy. We manage South Africa’s gold and foreign exchange reserves.
Financial Surveillance
The SARB is responsible for regulating cross-border transactions, preventing the abuse of the financial system and supporting the regulation of financial institutions.
Payments and Settlements
The SARB is responsible for ensuring the safety and soundness of the national payment system, which is the backbone of South Africa’s modern financial system.
Statistics
The SARB provides important economic and financial statistics that present an overview of the economic situation in South Africa.
Research
Research conducted by the SARB focuses on economics, financial stability, banking and emerging trends in finance. Our research supports policy decision-making.
Banknotes and Coin
The SARB has the sole right to make, issue and destroy banknotes and coin in South Africa.