(1207) Business Partner and Change Manager - CSD

Brief description

The main purpose of this position is to manage the Stakeholder and Change Section within the Corporate Services Department (CSD), to ensure strategic stakeholder management, optimal change outcomes and effective communications throughout the South African Reserve Bank (SARB).

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Design, develop and implement integrated stakeholder engagement, change management and communication strategies for CSD initiatives to embed and sustain change efforts in line with strategic objectives.
• Develop and implement tools to measure and report on the success, impact and effectiveness of the stakeholder engagement, change management, reporting and communications strategies and approach to support and facilitate targeted engagement.
• Develop strategic demand plans for the division and department.
• Contribute to the development of the divisional strategic and operational plan and manage the implementation thereof. 
• Plan, organise and manage outputs of Stakeholder and Change Section.
• Develop annual plans for the portfolio allocation of planned projects and initiatives for the team.
• Develop and maintain relationships and engage with strategic partners, internal and external stakeholders as well as interest groups.
• Oversee and approve CSD communications for the department.
• Assume responsibility for the CSD intranet and keep its content current and effective.
• Develop integrated data insights and report for a single and holistic view of stakeholder engagement, change management, communications and decision-making outcomes that enable the identification of themes and risks and make recommendations for mitigation of risks.
• Manage the review, analysis, mapping and management of stakeholders for an informed and updated stakeholder database to promote alignment and ensure focused and relevant engagements.
• Manage the implementation of customer relationship management system, ensuring the functionality supports the rollout of the strategies.
• Collaborate with the Group Communications, Strategy Management Office and Human Resources departmental teams for the effective rollout of change management and communication in compliance with the SARB policies.
• Keep abreast of developments in the communication, change management and stakeholder engagement environments and effect improvements to the processes.
• Manage the performance, outputs and development of team members.

Job requirements 

To be considered for this position, candidates must be in possession of:

• an Honours degree (NF8) in Communications, Public Relations, Business Management, Commerce or an equivalent qualification; and
• 8−10 years’ experience in a stakeholder management and change management in a strategic environment; and
• five years’ management experience.

Additional requirements include:

• Industry, organisational and business awareness knowledge;
• continuous improvement;
• business continuity planning;
• communications planning and information management;
• communications reporting and project management knowledge skills;
• communications channels and platforms knowledge and skills;
• campaign and solution design knowledge and skills;
• change management frameworks; and
• exposure to regulatory/legal environment.

About SARB

Primary mandate of the SARB

Section 224 of the Constitution of South Africa states the mandate of the SARB as follows:

The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.

The South African Reserve Bank, in support of its primary objective, must perform its functions independently and without fear, favour or prejudice.

WHAT WE DO

Monetary Policy

The Constitution gives the SARB the mandate to protect the value of the rand. We use interest rates to keep inflation low and steady.

Financial Stability

The SARB has a mandate to protect and enhance financial stability. We identify and mitigate systemic risks that might disrupt the financial system.

Prudential Regulation

The Prudential Authority regulates financial institutions and market infrastructures to promote and enhance their safety and soundness, and support financial stability.

Financial Markets

Open market operations are the main tool we use to implement monetary policy. We manage South Africa’s gold and foreign exchange reserves.

Financial Surveillance

The SARB is responsible for regulating cross-border transactions, preventing the abuse of the financial system and supporting the regulation of financial institutions.

Payments and Settlements

The SARB is responsible for ensuring the safety and soundness of the national payment system, which is the backbone of South Africa’s modern financial system.

Statistics

The SARB provides important economic and financial statistics that present an overview of the economic situation in South Africa.

Research

Research conducted by the SARB focuses on economics, financial stability, banking and emerging trends in finance. Our research supports policy decision-making.

Banknotes and Coin

The SARB has the sole right to make, issue and destroy banknotes and coin in South Africa.