We are seeking a candidate who can develop and drive the sales strategy for the African Residents and Members Clubs in Africa, focusing on growing the membership base, elevating the guest experience, managing events and functions, and communication across all channels.
The successful incumbent must be a strategic thinker with a sharp eye for opportunity and a deep understanding of luxury clientele, passionate about driving growth. Sales-savvy and results-driven, with a proven ability to convert leads into long-term relationships. This position requires building strong client relationships to drive the business success and achieve growth in this sector across our organisation.
Primary Purpose:
This role will focus on creating positive interactions with guests, growing the level of memberships across the business, and enhancing overall guest offering & journey satisfaction. The ideal candidate will demonstrate strong communication & sales skills, a customer-centric approach, and a passion for delivering exceptional service. Collaborate cross-functionally with digital, marketing, reservations, and regional operations to ensure seamless execution and alignment.
The primary responsibility will be to analyse and consolidate African Residents and Members Club strategy to ensure seamless communication and the consumer marketing plan is implemented across the business and aligns to the reservations process. Leverage data insights to refine strategy, optimize performance, and track conversion metrics.
If you are a proactive individual with a passion for developing and implementing sales strategies, reservations processes and driving best practices, we encourage you to apply for this exciting opportunity.