- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Fast paced environment
- Market dynamics and developments
- MTN SA policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurised, deadline-driven environment
- Highly legislated / regulated environment requires compliance
- Participative environment – highly diverse and team-focused
Internal control improvement including fraud management