The Area Manager at MAN Financial Services (South Africa) (RF) (PTY) LTD ensures the achievement of financial targets, operational efficiency, regulatory compliance, and high levels of customer satisfaction. The Area Manager acts as a key link between head office and branch operations, driving strategic initiatives and fostering a performance-driven culture.
Duties:
- Ensure consistent implementation of company policies, procedures, and service standards.
- Monitor and improve operational efficiency and cost-effectiveness.
- Drive the achievement of sales and revenue targets across the area.
- Identify growth opportunities and implement local marketing and outreach strategies.
- Support product rollouts and customer acquisition initiatives.
- Ensure adherence to regulatory requirements and internal controls.
- Monitor credit risk, collections performance, and operational risk indicators.
- Address audit findings and implement corrective actions.
- Champion customer service excellence across all branches.
- Resolve escalated customer issues and complaints promptly.
- Monitor customer feedback and implement service improvements.
- Analyse area performance metrics and prepare regular reports for senior management.
- Use data to identify trends, risks, and opportunities for improvement.
- Recommend and implement corrective actions where necessary.
Qualifications:
- Bachelor’s degree in Business Administration, Finance, or a related field.
Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical and problem-solving mindset.
- Customer-centric approach with a focus on service quality.
- Ability to travel frequently within the assigned area.
Experience:
- Minimum of 5 years’ experience in financial services management role
- Strong understanding of retail banking, microfinance, or lending operations.
- Proven track record in sales leadership and operational management.
Closing Date: 30 August 2025