Primary Job Purpose:
Assists the Golf Director in managing the efficient running of Golf Operations. Focuses on providing exceptional service levels to members and guest golfers. Ensures that golf business is run profitably and effectively. Manages and assists in the development of golf staff and caddies.
Key responsibilities:
- Manage all outside golf operations staff members ensuring they are in position and that service levels are maintained.
- Resolves all golf related queries and complaints that are received from Members and Guests in a timeous manner.
- Maintains a high profile with member and guest golfers.
- Schedules rosters for golf operations staff for daily operations, ensuring all areas are accounted for.
- Manage the overtime and leave schedules of golf operations staff.
- Manage and uphold Department or Club policies and procedures.
- Ensures staff are correctly trained and coordinate regular training in their schedule.
- Assist with the marshalling of the golf course.
- Manage Club equipment which includes marshal carts, two-way radios, driving range balls, sandbags and league clothing.
- Manage the bag room including the allocation and billing of Member’s pull carts and golf bags.
- Liaise with Junior Assistant Golf Director and Golf Coordinator ensuring tasks are completed and be available to assist where required.
- Assist the Junior Assistant Golf Director in planning and running of golf events i.e. Tournaments and Competitions.
- Manage Caddies by scheduling meetings with caddie committee, providing training, manage the Club’s funeral policy, Caddie Tournaments and ensure that the day-to-day service standards are maintained.
- Capture scoring of Corporate Golf Days and Club competitions.
- Assist Members with queries such a handicap, Club Competitions.
- Ensure necessary equipment and stock available i.e. Scorecards, Pencils and Tees.
- Enforce the Club rules and regulations.
- Ensure the standards of the driving range facility are well maintained and daily set up procedure is implemented.
- Manage the key areas of the Mashie course, Scorecards, marshal/starter, tee sheet and competitions.
- Assist with drafting reports, record keeping, cashing up and ensure controls are in place and maintained.
- Assist Golf Director to maintain and improve the golf operations.
- Attend and minute golf related committee meetings.
- Assume Golf Director duties and take full responsibility for the entire golf operation when the Golf Director is off.
Key Performance Indicators:
- Consistent service delivery to Members and Guests.
- Elevated team performance and staff morale.
- Accurate player scoring system.
- Policies and procedures actively enforced.
Personal attributes & skills:
- Excellent communication and people skills.
- Effective and efficient general management skills such as planning, organizing, leading and controlling are essential.
- Upholds current service levels as well as improving them.
- Exceptional interpersonal and communication skills (written and verbal).
- Effective upward and downward communication.
Property:* Woodmead*
Job Type: Permanent
Pay: R1,00 - R2,00 per month
Application Question(s):
- Do you play golf
- Are you handicapped?
- Do you have golf knowledge and understanding
Education:
- Bachelors (Required)
Experience:
- similar role: 2 years (Required)
- Managerial: 3 years (Required)
License/Certification:
- PGA qualification (Required)