Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. To deliver planned and proactive client engagements driven through holistic client reviews focused on achieving contextual client outcomes. Deepen bank-client relationships primarily focused on providing cross-pillar solutions for clients, working with the supporting product specialists to ensure holistic engagement and guidance for financial decisioning by clients.
Qualifications
Type of Qualification: First Degree/NQF7
Field of Study: Business Commerce
Licenses & Certifications: FAIS Representative
Experience Required
Client Coverage
Personal and Private Banking
- 3-4 Years experience in sales, service, relationship management, credit applications and financial acumen
- Analyse customers’ financial behaviour, current product holding and short to long term financial needs
- Apply discretion to act on client instructions within defined mandate and escalate where applicable
- Identify business opportunities and create additional sales for future growth.
- Ability to retain existing customers or clients, diagnose their needs and present product feature and benefits to retain their business.
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Impressing People
- Interacting with People
- Interpreting Data
- Making Decisions
- Meeting Timescales
- Providing Insights
- Pursuing Goals
- Seizing Opportunities
- Showing Composure
- Taking Action
- Team Working
- Understanding People
Technical Competencies:
- Banking Process & Procedures
- Client Knowledge
- Client Retention
- Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Awareness
- Risk Identification