Branch Operations Manager (Facilities Management)

Job Overview

Branch Operations Manager (Facilities Management) – Cape Town.

Can you motivate operational teams, maintain client satisfaction and expand the company’s clientele?

Our client is a facilities management company specialising in the provision of professional cleaning and security services to a diverse client base across commercial and industrial sectors.

They have a national reach, and require a General/Branch Operations Manager to expand their footprint in the Western Cape and oversee daily operations. The role demands strong leadership, operational efficiency and the passion for delivering exceptional service.

The successful candidate will be responsible for ensuring the effective deployment, supervision and performance of cleaning and security teams across client sites.

Requirements:

• Valid driver’s license and willingness to travel between client sites
• Minimum 8 years’ experience in a similar operations or branch management role
• Proven leadership and team management skills
• Excellent organisational and problem-solving abilities
• Strong interpersonal and communication skills
• Relevant qualifications in Operations, Business Management or Facilities Management will be an added advantage

Duties and Responsibilities:

• Manage day-to-day operations of cleaning and security teams
• Ensure all staff are adequately trained, equipped and motivated to deliver high-quality service
• Oversee scheduling, attendance and performance management of site personnel
• Maintain strong relationships with clients through regular site visits and performance reviews
• Monitor compliance with health & safety, company policies and regulatory standards
• Drive operational efficiency and cost-effectiveness within the branch
• Prepare and present operational reports and KPIs to senior management
• Coordinate recruitment, onboarding and disciplinary processes in conjunction with HR