Job Description

Hello future Senior Business Analyst!

FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand’s business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and reward them appropriately. We value diversity in our people, particularly for the way that this contributes to innovative thinking. If you think you will flourish in our environment, and you believe you have the necessary skills and competencies for the position advertised, then we are looking for you!

Role Purpose:

To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives.

Are you someone who can:

• Gather and document business requirements through workshops and analysis of existing processes.

• Create Business Requirements Specifications (BRS), functional specifications, and user stories.

• Perform light configuration and development tasks in automation platforms.

• Collaborate with developers and IT teams to ensure accurate implementation of requirements.

• Support testing and validation of automated solutions to ensure they meet business needs.

• Map current and future-state processes using BPMN or similar notations.

• Identify opportunities for automation and process optimization.

• Produce and maintain Business Requirements Specifications (BRS) that directly inform and enhance solution development, with a focus on advancing Digitalisation maturity within the compliance function. This includes translating complex compliance needs into actionable requirements and supporting light configuration or prototyping to validate solutions.

• Facilitate stakeholder engagement and communication across compliance Centre of Excellence departments.

• Prevent wastage and identify process improvements to contain and reduce costs!

• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.

• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.

• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.

• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.

• Assess own performance through seeking timely and clear feedback and request training where appropriate.

• Develop new insights into situations and apply innovative solutions to make organisational improvements.

• Ensure compliance to legislative and audit requirements and adherence to relevant processes.

• Compile reports that track progress and guide business to make informed decisions.

• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.

• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.

• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

Education/Qualifications

• Grade 12 or suitable equivalent.

• Further education or qualification advantageous.

• 5 – 10 years BA Experience

You will have access to:

• Challenging work in a complex and exciting environment

• Opportunities to innovate and create efficiencies.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.