Business intelligence Manager

Job title:

Job Description:

Job Title

Business intelligence Manager

Reports To

Head of Data Analytics / Global BI Director

Job Purpose

The Data Analytics Manager will lead the delivery of advanced analytics solutions across our Global team, managing a team of 8–15 data professionals. This role combines hands-on technical expertise with people leadership, ensuring the team delivers high-quality, scalable data solutions using technologies such as Snowflake, Power BI, Microsoft Fabric, Azure, AWS, Python, SQL, and R. The successful candidate will foster a high-performance culture through coaching, mentoring, and continuous development, while ensuring alignment with business goals and data governance standards.
 

CAPITA VALUES 

Implement and practice Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others:- 

Customer First - Always, Fearless Innovation, Achieve Together, Everyone is Valued.

Accountabilities & Activities

• Lead and manage a team of 8–15 data analysts, engineers, and scientists, providing day-to-day direction, performance management, and career development.

• Act as a hands-on technical leader, guiding the team in the design and implementation of data solutions using Snowflake, Azure Synapse, AWS Redshift, and Microsoft Fabric.

• Oversee the development of dashboards and analytics products using Power BI, ensuring they meet business requirements and usability standards.

• Drive the adoption of advanced analytics and machine learning models using Python, SQL, and R to support forecasting, segmentation, and operational insights.

• Establish and maintain team standards for code quality, documentation, testing, and version control.

• Design and deliver structured training plans to upskill team members in cloud platforms, analytics tools, and certifications (e.g., PL-300, SnowPro Core).

• Conduct regular 1:1s, performance reviews, and development planning to support individual growth and team capability.

• Collaborate with business stakeholders to translate requirements into actionable data solutions and ensure timely delivery.

• Promote a culture of innovation, continuous improvement, and knowledge sharing within the team.

• Support the Head of Data Analytics in strategic planning, resource forecasting, and delivery governance.

• Lead and manage a team of 8–15 data analysts, engineers, and scientists, providing day-to-day direction, performance management, and career development.

• Act as a hands-on technical leader, guiding the team in the design and implementation of data solutions using Snowflake, Azure Synapse, AWS Redshift, and Microsoft Fabric.

Qualifications, Knowledge & Experience

• Professional Certifications (preferred or in progress):
•   - Microsoft Certified: Power BI Data Analyst Associate (PL-300)
•   - SnowPro Core Certification (Snowflake)
•   - Microsoft Certified: Azure Data Engineer Associate
•   - AWS Certified: Data Analytics – Specialty
• Proven experience managing and developing high-performing data teams.
• Strong technical expertise in Snowflake, Power BI, Microsoft Fabric, SQL, Python, and R.
• Experience with Azure Data Factory, Databricks, Synapse Analytics, and AWS Glue.
• Demonstrated ability to lead by example through hands-on technical delivery.
• Experience in agile delivery, sprint planning, and backlog management.
• Excellent communication, coaching, and stakeholder engagement skills.

Judgement Skills

• Balances team development with delivery priorities and business needs.
• Makes informed decisions on technical design, resource allocation, and delivery timelines.
• Evaluates project outcomes and identifies opportunities for team and process improvement.
• Encourages experimentation while maintaining delivery discipline and governance.

Freedom Of Action

• Leads the day-to-day operations of the analytics team with autonomy.
• Makes independent decisions on team structure, training plans, and delivery approaches.
• Acts as a key liaison between technical teams and business stakeholders.

Dimensions

Financial:

• Supports budgeting and cost optimisation for analytics projects.
• Contributes to revenue growth through data-driven client solutions.

Non-Financial:

• Manages a team of 8–15 data professionals.
• Drives adoption of modern analytics tools and practices.
• Leads team development, training, and certification initiatives.
• Builds strong relationships across business units and with external clients.

Environment

• Build strong relationships and influence key decision makers.
• Able to work under pressure and adapt to change.

About Us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

NB: Attach your most recent CV indicative of the criteria as advertised.

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