Main Purpose of the job:
Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash, desk areas on the gaming floor (including casino and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations. This role works within scheduled/shift cycles.
Duties and responsibilities include:
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and always ensuring respect.
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences.
- Educate customers on business unit facilities, products, and current promotions.
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
- Clear slot machines on days that count will be performed.
- Conduct a count for the day.
- Capture of data into the system
- Report on any suspicious transactions
- Handle all player transaction requirements with regards the exchange of cash, chips, vouchers, and smart cards and paying out ‘winnings.
- Reconciliations (treasury, automated cashier machine, chip) are completed daily.
- Calculate and execute pay-outs.
- Accurately conduct financial transactions on the gaming systems
- Identifies and escalates suspicious transactions and possible fraudulent activity.
- Conduct cash-ups and reconcile float at the end of service.
- Substantiate and report on any float variances.
- Secure and transport float as required.
- Guest information and copies of trading and transactional documentation is accurately recorded in the system.
- Supporting documents have been generated for auditing purpose.
Minimum requirements (Education and Experience)
- Matric
- National Certificate in Gaming Operation.
- Computer literate
- Numerical Skills
- Interactive communication skills (Banking experience would be advantageous)
- Previous experience in a customer facing / cashiering role
- Reliability and dependability on attendance
- Tolerance for stress
- Attention to detail.
- Ability to work in a structured and controlled environment.
Skills and competencies
- Good communication skills in English
- Ability to work shifts that meet operational requirements.
- Planning and co-ordination
- Handling information / follow instructions.
- Problem solving
- Checking / attention to detail
- Writing formal correspondence
- Take initiative.
- Relationship building
- Customer service orientation