Job Description
The Team Leader will be responsible for overseeing the REM Catering Team's operations, ensuring exceptional service delivery while managing costs and fostering a productive work environment. This role requires effective engagement with customers and stakeholders, adherence to governance standards, and a focus on continuous improvement and team development.
Hello, Future Catering Team Leader
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Engage with the customers in a professional way as specified in the service standards and ensure customers’ needs and expectations are understood in dealing with people processes
- Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
- Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
- Comply with governance in terms of legislative and audit requirements.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
- Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
- Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
- Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities
You will be an ideal candidate if you have:
- Relevant qualification in Hospitality Management, Culinary Arts, or a related field.
- Minimum3 - 4years of experience in a catering or hospitality environment, with at least years in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in financial management and budgeting.
- Knowledge of health and safety regulations in the catering industry.
Competencies:
- Leadership and Team Development
- Customer Service Orientation
- Problem-Solving and Decision-Making
- Attention to Detail
- Time Management and Organizational Skills
You will have access to:
- Opportunities to network and collaborate across Real Estate Management Services, PoP and various other Business Units across FirstRand
- Stimulated working environment
- Opportunities to innovate in a strategic, analytical, dynamic team
- Compilation of Branch, Building and various other Property Feasibility Studies and Business Cases of high value for investment
- Facilitation and execution of processes within Projects e.g Budget loading
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
#POST
#FNB
#LI-SY1
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
02/09/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.