Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
Conduct quality assurance evaluations on all call centre staff. Ensure set standards are maintained and developed. Analyze data and information to provide trend analysis on call audits done. Ensure Risk, Regulatory, Prudential & Compliance are adhered to at all times. Compile weekly and monthly reports and provide feedback to respective business units.
Qualifications
- Complete Matric
- RE (Regulatory Examination)
- NQF Level 5 - Higher Certificates or Advanced National
- FAIS Compliant
Experience
- 5 years’ experience in Sales Call centre experience
- Product Knowledge: Commercial Insurance
- General Insurance knowledge (Corporate and Business Insurance)
- 2 years’ experience in Quality Assurance
- 2 years supervisory experience
Additional Information
Behavioural Competencies
- Articulating Information
- Developing Expertise
- Following Procedures
- Interacting with People
- Interpreting Data
Technical Competencies
- Banking Process & Procedures
- Compliance
- Insurance Principles
- Insurance Products & Services
- Product and Services Knowledge