Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, 30 Baker Street
Job Type: Full-time
Job Ref ID: 80169443A-0001
Date Posted: 8/11/2025

Job Description

To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG.

Qualifications

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
3-4 years
Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders

3-4 years
Experience in General client services and / or support capability with proficient technical experience.

Additional Information

Behavioural Competencies:
Developing Expertise
Documenting Facts
Embracing Change
Examining Information
Interacting with People
Interpreting Data
Making Decisions
Managing Tasks
Producing Output
Resolving Conflict
Thinking Positively
Upholding Standards

Technical Competencies:
Active Listening
Client Relationship Management
Client Servicing
Coaching and Mentoring Operational Practices
Collaboration
Continuous Improvement
Creative Problem Solving
Query Resolution

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za