Description:
Responsible for designing training programmes as directed by the Training and Development Manager ensuring the content meets the desired outcome.
Requirements:
· Relevant Human Resources Degree/ETDP diploma
· 2 years experience developing accredited material
· Able to work independently as well as in a team
· Ability to handle pressure
· Excellent written communication skills
· Strong research skills
Key Performance Area:
Research
When developing course content research and understand the knowledge base of the intended learners, the required outcomes of the programme and preferred training methodology, ensuring the content is relevant and practical before developing the programme.
Course design
Design training programme material in line with the required outcome.
Design all material in line with the company training quality management system
Design course material and delivery in the most cost-effective way without compromising on quality.
Pilot all programmes before submitting for final approval
Reporting
Monthly reporting to Training and Development Manager on all training related activities
Competencies:
Result-oriented
- Being focused on achieving objectives and results, persevering in the face of adversity.
- Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere.
- Makes an effort to achieve objectives.
- Has a clear goal in mind.
- Looks for a solution when achieving the objective becomes threatened.
- Finishes the job in time.
Planning
- Systematically organising activities and setting time frames, setting priorities.
- Ensures that the necessary means to perform the job are available on time.
- Puts matters in an efficient order when planning.
- Makes the plan understandable for everyone involved.
- Makes, and maintains a realistic plan.
- Sets priorities.
Devotion to quality
- Demanding a high quality of provided products and services and acting accordingly.
- Has high quality standards for the work of others.
- Has high quality standards for his/her own work.
- Delivers the quality that was agreed and that is expected by the other party.
- Sees and uses opportunities to improve the quality of what is delivered.
Performing under pressure
- Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
- delivers good results under pressure.
- persists when faced with setbacks.
- continues to do the right thing under pressure, without making mistakes.
- maintains an even performance under pressure.
Creativity
- Providing original solutions to problems. Coming up with new work methods and alternative angles.
- Offers original ideas.
- Approaches business from new and unexpected viewpoints.
- Comes up with new ways to do things.
- Sees opportunities where others do not
Drive
- Drive, passion.
- Sets high standards for his/her own performance.
- Works hard to realise above average results.
- Believes in the feasibility of goals, is dedicated.
- Often does more than is expected of him/her.
Assertiveness
- Effectively standing up for oneself.
- Isn't afraid to enter into discussion.
- Effectively stands up for his/her own opinion.
- Can handle criticism.
- Speaks up when others cross his/her boundaries.
Stress resistance
- Being able to handle stress.
- Stays calm under pressure
- Maintains flexibility under stress
- Pulls him/herself together after disappointments
- Keeps his/her emotions in check when pressure increases
Cooperation
- Working with others in order to effectively contribute to a common objective.
- Takes others' insights and opinions seriously.
- Asks others for their opinion.
- Honours agreements.
- Takes the viewpoints of others into account when collaborating.
- Is open to collaboration with others.
Listening skills
- Being able to gather important information through verbal communication, obtaining clarification by asking questions.
- Adapts reactions to what others have to say.
- Asks questions based on what someone has said.
- Gives the other time to get their point across.
- Listens when someone is telling something.
- Has an open and interested demeanour.
Values:
Integrity
- Complying with generally accepted standards in activities related to the position.
- keeps promises.
- creates realistic expectations.
- is sincere.
- handles sensitive information carefully.
- shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn