It's fun to work in a company where people truly BELIEVE in what they're doing!
To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met. Provide exceptional Customer Service and uphold the company values with the surrounding community.Minimum Requirements
Matric/ Grade 12 (attach certified copy to application)
Must have a valid South African ID
Must have a valid Driver’s license code 08
12 – 18 months face-to-face customer service experience
Must be successful in at least 2 competency based interviews
Must be flexible and willing to be transferred between stores
Competencies:
Self-driven
Basic computer literate (MS Office)
High energy levels
High attention to detail
Ability to think on your feet when resolving problems
Customer service centric
Sense of urgency
Professional
Analytical skills
Good communication skills
Good intrapersonal skills
Pick n Pay Values and Culture
Customer service ethos
Understanding of Pick n Pay’s business priorities
Understanding of different store formats
Understanding of Pick n Pay values and expected performance standards
Understanding of organizational structures, business flows, where and how to source information
Code of Ethics
Gain understanding on the process of handling customer complaints via different mediums
Understand the SOP governing the public liability process
·Basic knowledge on the SOP governing the food safety procedure
In-depth knowledge on the roles of the CSM in store and the community around the store
Reports
HR Policy
Consumer Protection Act
Liquor Act
Key Responsibilities
Customer Service
Informal and formal feedback
Customer Complain Chart
Store Standards
SOPs
Communication
Informal and formal feedback
Training
Customer Complaints Chart
Store Audits
Social Responsibility
Informal and formal feedback
Local Newspaper
Administration
Informal and formal feedback
Ad-hoc Projects
Project Plans
Leading Self
Informal and formal feedback
Individual Performance Agreement (IPA)
Personal Development Plan (PDP)
Closing date: 16 May 2025
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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