We are a people-first beauty company on a mission to give everyone a voice through skincare. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in our company. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.
We are a high-end skincare and lifestyle brand that caters to consumers’ need for non-toxic and luxury-based products. The brand has a loyal customer base and is planning for rapid global expansion over the next three to five years, through a robust omnichannel go to market strategy, both locally & abroad.
We’re looking for a passionate, driven, and customer-focused individual to join our team as a Customer Experience & Sales Consultant. In this role, you will be the face of the brand — providing expert consultations, delivering exceptional customer service, generating qualified leads, and driving sales. You’ll play a key role in guiding customers through their journey, from first interaction to fulfilled order, while earning commission on sales you help close.
Focus: Consultative Selling & Customer Experience | Personalised Skin Consultations | Product & Ingredient Expertise | Lead Generation & Sales Conversion | Customer Service & Fulfilment | Client Relationship Management | CRM Management & Performance Tracking | Repeat Business & Referral Growth
Key Responsibilities
- Deliver Expert Skin Consultations: Conduct personalised one-on-one consultations (in-person or virtual) to assess client needs, educate on products, treatments, and routines, and provide tailored solutions.
- Create Exceptional Customer Experiences: Ensure every interaction is seamless and memorable — from first contact to post-purchase follow-up.
- Drive Lead Generation: Proactively identify, qualify, and pursue new prospects through consultations, events, activations, and community engagement.
- Convert Consultations into Sales: Present solutions with confidence, handle objections effectively, and close sales to meet and exceed personal and team targets. Earn competitive commission on all sales, rewarding high performance and results.
- Manage Customer Service & Fulfilment: Oversee orders from placement to delivery, resolving queries promptly and professionally.
- Build Lasting Client Relationships: Foster trust and loyalty to encourage repeat purchases, upselling, cross-selling, and referrals.
- Maintain Product Expertise: Stay at the forefront of product, ingredient, and industry knowledge to position yourself as a trusted advisor.
- Track & Optimise Performance: Monitor lead-to-sale conversion rates, identify growth opportunities, and share insights with the team.
- Support Brand Growth: Collaborate with marketing on campaigns, launches, and promotions; represent the brand at events, workshops, and educational activations.
Essential Requirements
- Diploma in Somatology/Aesthetics or related skin-focused qualification (essential).
- Minimum 3 years’ recent experience in the skincare, beauty, or wellness industry.
- Proven track record in consultative selling and achieving or exceeding sales targets.
- Passion for educating clients on skin health and product efficacy.
- Strong communication and interpersonal skills, with a warm, customer-first approach.
- Highly organised with experience in CRM management, client record keeping, and follow-ups.
- Tech-savvy, comfortable with digital tools for CRM, and reporting.
- Proven proficiency with Zendesk or similar customer service software and an understanding of e-commerce platforms like Shopify, combined with a confident on-camera presence for professional virtual consultations.
Personal Attributes:
- Naturally persuasive, confident in guiding customers toward informed buying decisions.
- Self-motivated, target-driven, and results-focused.
- Empathetic listener who builds trust quickly.
- Energetic brand ambassador who thrives on creating memorable client experiences.
- Resilient and adaptable in a fast-paced environment.
- A natural connector who enjoys engaging with people in person and online.
BENEFITS
- Shape the Customer Journey: Be the face of the company, delivering expert skin consultations, personalised recommendations, and exceptional service that strengthen our premium positioning and drive sales locally and globally.
- Career Growth Opportunities: Build your expertise in consultative selling, lead generation, CRM management, and event representation, with opportunities to collaborate across brand, e-commerce, and marketing teams — paving the way for leadership roles.
- Leave Your Personal Mark: Convert consultations into sales, grow lasting client relationships, and represent the company at activations, workshops, and community events — with the autonomy to innovate and create measurable impact.
- Vibrant & Customer-First Culture: Thrive in a dynamic, inclusive SME where your expertise, empathy, and results are valued, and your ideas actively shape the way customers experience our brand.
- Work Environment: Primarily based at our Stellenbosch location to ensure hands-on customer engagement, with limited flexibility for remote tasks such as reporting and follow-ups, provided service levels and sales targets are consistently met.
Job Type: Full-time
Pay: Up to R15 000,00 per month
Work Location: In person