Driver Verification Agent

Takealot.com, a leading South African online retailer, is looking for a team of highly talented Driver Verification Agents to join the Takealot Delivery Team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, and hard-working people with integrity to join our team. We offer a market related, total remuneration package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Reporting to the Driver Verification Team Lead

Your responsibilities will include:

• Take responsibility for matters and work assigned.
• Monitor and correct Drivers Profiles in line with SOP.
• Provide input on SOP reviews.
• Conduct audits on all compliance documents.
• Capture the driver's details on Driver Verification Control Spreadsheet (Excel).
• Attend to the Driver Transfer mailbox and action transfer requests.
• Turn-off IC Drivers with expired documents and E-Learning.
• Send weekly emails to hubs informing them of expired documents and e-learning.
• Accurately compile verification stats on the assigned Monthly Recruitment & Verification letter and submit to relevant stakeholders i.e. Franchisee, Hub recruiter, FM & FCC.
• Action all verification requests via the Zendesk ticketing system.
• Complete daily reports on performance (Verification & Clean up).
• Take responsibility for matters and work assigned.
• Attend weekly team meetings timeously.

Attributes required:

• Exceptional organizational and compliance and administrative skills.
• Have a keen eye and attention to detail.
• Must be able to work under pressure and high workloads from time to time.
• Must be able to think outside of the box and be proactive in your approach to your responsibilities.
• A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)
• Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical.
• Ability to present ideas succinctly, in writing and verbally.
• Versatile and with an appetite to learn from the experience of others and independently through experimentation and research.
• Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

Qualifications and Experience:

• Matric
• 1 – 2 Years Audit / Document Management Experience
• KYC & AML experience
• Must be knowledgeable on Excel, PowerPoint, and Google Workspace
• Knows how to work under pressure
• Works well in a team
• Must be computer literate.

The Environment:

• com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, but it’s also all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extraordinary Mind who:

• is respectful but forthright.
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions.
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience.
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster.
• is business SMART. Able to think about problems from a business perspective using technical and product input.
• is curious and challenges the status quo.
• is innovative and enjoys iteration.
• is collaborative.
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above, you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.