About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra South Africa Services is looking to appoint a permanent EAP consulting clinician to provide counselling and support services to our international clients based throughout the globe. The primary objective of this role will be to provide short term telephonic and chat counselling to service users and ensure that the most effective and professional care is provided to the EAP users.
Included in the role is supporting case management and project management.
The primary role of this position is to provide high quality and professional counselling and information support services to employees and dependents of client companies.
The job holder will be based at home and would therefore require their own internet connectivity as well as office environment and back-up power.
The role is a permanent five (5) day a week role. The successful candidate will be expected to work from 8am to 5 pm. After hours supervision work is also required and will be 1 week every 5-6 weeks.
Key Responsibilities:
- To provide the first point of contact for employees accessing the LYRA service, via telephone counselling or live chat.
- To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Lead.
- To accurately capture all information on the database pertinent to the clinical management of the case.
- When required, to case manage clinical cases to ensure that structured counselling is provided by the LYRA affiliate network.
- To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Lead.
- To adhere to the operational standards as set out by Clinical Lead.
- To provide critical incident intake, support, and case management.
- Be able to deliver structure counselling services via telephonic or video chat means.
Qualifications
- Minimum of a Master’s Qualification as a Psychologist or Social Worker or Advanced Counselling Qualification as a recognized Institution.
- Registration with the HPCSA, SASCCP or related clinical body
Experience
- Minimum of 2 years working experience
- Must be able to provide counselling within a short-term framework
- Preference will be given to candidates that have a background and working experience in the EAP field.
About You
- Computer literacy & ability to adapt to the use of various IT systems
- Ability to effectively merge Clinical and EAP focus
- Client service focussed
- Articulate and fluent in English
- Good telephone manner and ability to provide telephonic therapy
- Good Clinical understanding and ability to assess and manage risk
- Good time management ability
- Ability to work within a team
- Ability to work well under pressure
- Business and commercial awareness
Why Lyra?
- Holidays: 21 days per year + public holidays (Full time)
- Discretionary bonus scheme
- Group Life Cover
- Disability Cover
- Employee Assistance Programme
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
The benefits available to those located in the South Africa. will be consistent with South Africa law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.