Role: Employee Experience Engagement Analyst
Location: Cape Town, South Africa
Job Mode: In Office
Hours: US hours
Job Overview:
As an Employee Experience and Engagement Analyst, you will play a critical role in shaping and improving the employee experience within our call center. You will work closely with HR, leadership, and other departments to measure, analyze, and implement strategies to increase employee satisfaction, morale, and overall engagement. Your insights will directly impact employee retention, performance, and well-being.
Key Responsibilities:
- Employee Engagement Surveys & Analytics: Design and conduct regular employee engagement surveys, focus groups, and feedback sessions to measure employee satisfaction, identify trends, and address concerns.
- Data Analysis & Reporting: Analyze engagement data and provide actionable insights and recommendations to leadership to improve employee engagement, satisfaction, and retention.
- Program Development & Implementation: Support the development and execution of employee engagement programs and initiatives, such as recognition programs, wellness activities, and team-building events.
- Communication & Feedback Channels: Act as a point of contact for employees to share feedback, ideas, and concerns. Foster open communication between staff and management.
- Onboarding & Training Support: Collaborate with HR and training teams to ensure new hires are smoothly integrated and set up for success, contributing to their overall satisfaction and engagement.
- Employee Retention Initiatives: Collaborate with leadership to develop and implement strategies to improve employee retention and reduce turnover, focusing on engagement, recognition, and career growth.
- Recognition & Rewards: Develop and manage employee recognition programs to celebrate achievements and foster a positive work environment.
- Competencies & Skills Required
- Data-Driven: Strong analytical skills with the ability to interpret and present data in a clear and actionable way.
- · Communication: Excellent verbal and written communication skills, with the ability to engage and influence employees and leadership at all levels.
- Problem-Solving: Ability to identify challenges, propose solutions, and adapt to a fast-paced, ever-changing environment.
- Organization: Strong project management skills with the ability to prioritize tasks and meet deadlines.
- Proactive Attitude: A passion for creating an outstanding employee experience and continuously seeking ways to improve engagement and satisfaction.
- Technology: Familiarity with HRIS systems, survey tools (e.g., SurveyMonkey), and data analysis software (Excel, Power BI, etc.).
Qualifications and Experience
- 2-3 years of experience in employee experience, engagement, or HR analytics, preferably in a call center or customer service environment.
- Familiarity with HRIS systems, survey tools (e.g., SurveyMonkey), and data analysis software (Excel, Power BI, etc.).
- Willing to work US hours (Essential)
Job Types: Full-time, Permanent
Work Location: In person