Bitstream Sales Order Administrator
Duration: 6 months
Location: Midrand
Role purpose:
- To capture orders onto partner portals and monitor the delivery against these orders, dealing with any fallouts and ensuring customers are informed.
- Includes liaising with different role-players from infrastructure partners and internal sales teams.
Key accountabilities
- To capture orders from the system onto partner portals and maintain said orders.
- To review order quality coming from Sales channels and summarise feedback to Key Account Managers when corrective action is required.
- To manage customer escalations relating to bitstream delivery calmly and effectively
- To identify, summarise, & highlight delivery trends to managers.
- To ensure data integrity on all orders relating to the network the agent assigned to.
Core competencies, knowledge and experience
- Fibre general knowledge/experience (desirable)
- Customer facing experience
- Siebel, Oracle MSPI, knowledge
- Computer Skills (Intermediate Excel)
- 13-year experience in customer facing position (essential)
Must have technical / professional qualifications:
- Matric, plus(required)
- Relevant Technical Qualification (e.g. engineering) - Degree/Diploma/T3/S4/N6 National Diploma (Desirable)