The Field Service Engineer will assume the responsibility for the execution of planned and unplanned After- Sales/Service activities in order to sustain and strengthen the ongoing relationship between customers. This role demands an aptitude to deliver high quality workmanship, communication effectiveness and the ability to foster trusting relationships with colleagues and clients to ensure the retention of our customers.
The Field Service Engineer typically executes the tasks of installation and commissioning of equipment, planned and unplanned maintenance and repairs, servicing of equipment as per maintenance schedules, rebuilding of equipment and upgrades & modernization of equipment. These activities are performed mostly on the customer’s site but based on the complexity and operational requirements can also be done in-house in workshops. The position also entails the identification of customer needs, service opportunity leads and communication thereof to the Service Sales and Service Branch teams, supervisory tasks and customer training. S/he will be the face and first contact of the company to and with the customer. S/he will adhere to high ethical standards, and comply with all regulations/applicable laws and corporate governance.
Responsibilities / Tasks
Troubleshooting of equipment.
Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable SOP’s and maintenance manuals.
Installation and Commissioning of Equipment.
Assist in Service Project Execution activities.
Overhauling of equipment.
Carry out site visits, audits and monitor site performance.
Gathering and classifying data using various measuring equipment applicable to the equipment.
Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.
Operate various equipment in compliance with legal guidelines.
Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.
Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.
Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements and customer requirements.
Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.
Providing of technical direction to service personnel.
Your Profile / Qualifications
Certificate or Diploma or relevant qualification as an Artisan in one of technical fields relevant to the organization.
A seasoned artisan/FSE with a minimum work experience of 5 years within the Industry.
Ability to read and understand basic schematics and diagrams in his/her relevant field of expertise.
Sound knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.
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