Roles & Responsibilities:
- Coordinate and schedule field service activities, including installations, repairs, maintenance, and inspections, at customer sites.
- Assign tasks and resources to field service technicians based on project requirements and priorities
- Provide technical guidance, support, and training to field service technicians.
- Ensure that technicians are adequately equipped, trained, and prepared to perform their duties safely and effectively.
- Represent the company in all forms of communication, maintaining good working relationships and networks with internal and external stakeholders, external suppliers, and clients.
- Respond to and follow up on all enquiries by email, telephone and personal visits as required.
- Responsibility for building and maintaining positive relationships with internal and external stakeholders.
- Demonstrate a strong customer service focus and quality communication and output in all interactions with key stakeholders and external contacts
- Oversee field service operations at customer sites, ensuring compliance with safety regulations, company policies, and project specifications.
- Monitor progress, quality, and efficiency of service activities and take corrective actions as needed to meet project goals.
- Maintain accurate records of field service activities, including service reports, inspection records, work orders, and customer feedback.
- Prepare regular reports, metrics, and analysis to track performance, productivity, and service outcomes.
- Matric
- Trade certificate
- Proven experience (3-5years) in field service operations, preferably in the industrial or engineering sector.
- Strong technical knowledge of mechanical systems, equipment, and components.
- Previous experience in a supervisory or leadership role, with the ability to manage and motivate a team.
- Valid driver's license and willingness to travel extensively to customer sites as required.
- Knowledge of safety regulations, risk assessments, and hazard mitigation in field service environments