FL Operations Associate

The Administrator plays a vital coordination and support role within the operations, ensuring the timely processing of customer orders via WMS, and facilitating order readiness through accurate documentation and reporting. This role supports the Team Lin achieving operational flow, system alignment, and service level performance by handling daily WMS order tasks, interdepartmental communication, and report generation. The administrator ensures execution is underpinned by accuracy, visibility, and proactive issue resolution.

Key Responsibilities:

WMS Order Management

• Monitor the Warehouse Management System (SAP) accuracy captured on Inbound and Outbound.
• Distribute pick slips to the outbound picking team and align pick sequences with operational priorities.
• Flag orders requiring manual release or special handling for review to the Team
• Verifying shipping Docs matches to matching accuracy on inbound

Inventory Coordination & Stock Replenishment

• Liaise with the Team to ensure required SKUs are replenished into picking locations to prevent operational delays.
• Confirm with the Inventory Manager on expiry extensions for outbound stock where applicable.
• Alert the Team of any WMS allocation failures or blocked picks.

Outbound and Inbound Documentation Control

• Engage with Business Solutions to follow up on Delivery Note (DN) creation and delivery discrepancies.
• Track and Update inbound Shipments
• Verify and record documentation related to orders; escalate any missing or incorrect documents.
• Ensure that completed orders in WMS align with physically handed-over quantities at Receiving and Dispatch.

Reporting & Data Administration

• By close of business (COB), export and upload daily order fulfilment of Plan vs actual aligns with Sap.
• Ensure uploaded reports are accurate, consistent, and support operational visibility and client reporting requirements.
• Maintain a secure and organized digital and hard-copy filing system for outbound documentation and reports.

Collaboration & Operational Support

• Support the Team in maintaining seamless flow through timely admin triggers and updates.
• Maintain a live issue log, capturing operational blockers and escalating unresolved issues.
• Serve as a communication bridge between Client and Operations.
• Communication with Transporters regarding Inbound & Outbound Vehicles
• Participate in operational huddles and handovers to stay aligned with challenges, client escalations, or system-related changes.
• Maintain a visual dashboard of metrics, issue statuses, and performance goals.

Minimum Requirements:

Criteria

Requirement

Education

Matric / Grade 12 (Required) and a relevant tertiary qualification in supply chain, operation or logistics.

Experience

Minimum 2 years in warehouse administration, preferably in Leadership rolr in order fulfilment operations

Systems

Proficiency in WMS (SAP), Microsoft Excel, SharePoint

Skills

Strong Leadership, attention to detail, order processing, system navigation, documentation accuracy, interdepartmental coordination

Certifications

Administrative or logistics support training advantageous

Other

Experience in 3PL, FMCG, or multi-client warehousing environments is preferred

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.