Moonspin is proud to offer industry leading Customer Support, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features.
We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.
Purpose of the Role
To ensure continuous risk management and pro-actively anticipate issues to minimize risk exposure in our gaming activities. Identify and investigate potentially fraudulent account activities and set measures in place to mitigate. You will be also involved in analyzing customer behavior.
Responsibilities:
- Verify all the required new real money accounts created which are flagged by our reports.
- Verify accounts which hit velocity checks for transactions made on deposit options.
- Verify accounts which fail internal control checks and block them to mitigate abuse.
- Verify accounts where financial information misuse is suspected.
- Carry out required and mandatory KYC checks along with document validation.
- Withdrawal verification involving all aspects including game play checks to ensure fair play before any money is paid out.
- Address player contacts via email & escalations, with respect to their account and any risk related concerns.
- Validate financial documents and other player proofs associated with the account.
Requirements:
- Grade 12 or equivalent.
- Experience in working for an international contact centre.
- Previous Fraud & Risk experience (advantageous).
- Ability to work in a multi-dimensional environment.
- Strong analytical and commercial capabilities.
- Ability to work within defined procedures and guidelines.
- Ability to diagnosis problems and assess alternative solutions.
- Ability to demonstrate and work on own initiative.
- Flexible to work shift-patterns.
- Accuracy and great attention to detail.
- Strong communication skills.
- Excellent team player.
Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.