Job Advert Summary
We are looking for a friendly, professional, and customer-orientated Frontliner to join our Spec-Savers Whale Coast Mall practice! As the first point of contact for our patients, you will play a key role in creating a welcoming athmosphere, managing appointments, handling inquiries, and assisting with administrative tasks. Your excellent communication skills and attention to detail will ensure a smooth and efficent patient experience. If you thrive in a fast-paced enviroment and have a passon for customer service, we'd love to hear from you.
Minimum Requirements
Education & Experience:
- High school diploma or equivalent (Matric).
- Previous experience in a customer service, receptionist, or administrative role (experience in an optometry, medical, or retail environment is an advantage.
- Fluent in English.
- Availability to work flexible hours, including weekends if required.
- Knowledge of optical products and medical aid procedures (advantageous).
- A proactive attitude and willingness to learn.
Skills & Competencies:
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proficiency in computer systems and appointment scheduling software.
- Customer-focused mindset with a professional and friendly demeanor.
- Ability to work efficiently in a fast-paced environment.
- Attention to detail and accuracy in handling patient information.
- Computer literacy skills (Word, Excel).
- Good with sales.
- Hardworking and a good team player.
Duties and Responsibilities
Patient Reception & Customer Service:
- Greet and welcome patients with a friendly and professional demeanor.
- Assist patients with check-ins and ensure they are comfortable while waiting for their appointment.
- Handle patient inquiries, providing information on services, products, and procedures.
Apointment Scheduling & Management
- Manage patient appointments, ensuring the schedule runs smoothly.
- Confirm and remind patients of their upcoming appointments.
- Coordinate rescheduling and cancellations as needed.
Administrative Support:
- Maintain and update patient records accurately, ensuring confidentiality.
- Assist with insurance verification and processing claims.
- Handle general office tasks such as filing, data entry, and organizing patient documentation.
Optical Product Assistance:
- Assist patients in selecting eyewear, offering guidance on frame styles and lens options.
- Provide information on the different optical products and services offered by the practice.
- Manage stock and ensure product displays are tidy and well-organized.
Billing and Payment:
- Process payments for services and products, including handling cash, card payments, and medical aid claims.
- Assist patients with payment inquiries and billing-related issues.
Coordination & Communication:
- Collaborate with optometrists and other staff members to ensure a seamless patient experience.
- Communicate effectively with patients regarding appointment reminders, follow-ups, and special promotions.
General Practice Support:
- Maintain a clean and organized front office and waiting area.
- Ensure all necessary materials and supplies are stocked and available.
- Assist with any other duties or tasks as needed to support the practice’s daily operations.
A frontliner in an optometry practice plays a crucial role in ensuring an excellent patient experience, from the moment they walk in the door to the completion of their appointment.