Experience, Requirements and Qualifications:
- Matric/Grade 12 Certificate or equivalent.
- Preferably residing in Johannesburg / Midrand close to where clients are based.
- Afrikaans & English speaking, writing and understanding
- Computer literate - email, Word, Excel, PowerPoint, est.
- Must be willing to attend incidents and meet with clients afterhours when required.
- Must be PSIRA Registered and Accredited (Min Grade B) Grade A preferred.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Extensive knowledge on HR and IR Policies and Procedures.
- Strong leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Must have sound knowledge of ISO 9001:2008 Quality Management System and its requirements.
- Financial skills, Budgeting and knowledge of financial reports.
- Sound Planning and Administration skills a must.
- Excellent client liaison skills are critical.
Job Description / Key Performance Areas: (Not totally inclusive)
- Managing several Operations Managers in allocated areas to ensure that contractual requirements are met as stipulated by the Clients.
- Maintaining good relations between Fidelity Security Services Group and the Client with regards to security services rendered.
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the clients.
- Constantly evaluating the services levels provided and making recommendations to the client regarding the improvement of services.
- General management and supervision of Operations Managers and supervision of Security staff to ensure that required performance is met at all times.
- Dealing with all required administration matters.
- Liaising daily with Management and Senior Management on various operational matters.
- Ensuring that all HR and Payroll related queries are dealt with promptly.
- Submitting relevant weekly / monthly incident and general reports as required by Management
- Formulate disciplinary action and attend to CCMA matters.
- Manage vehicle fleet, attend to and investigate all vehicle accidents, complete accident reports and complete all WCA Claims.
- Manage firearm registers and controls with support of Armory. Investigate firearm incidents.
- Liaising daily with Regional Management on various Operational matters.
- Must have sound knowledge of the ISO9001:2008 Management System.
Competencies Required and Personality Attributes:
- Assertiveness.
- Strong leadership abilities and Management competencies.
- Presenting and communicating information.
- Driving and Managing change.
- Persuading and influencing.
- Innovation and change.
- Goal Setting and Organizational Skills.
- Deadline and Results Driven.
- Customer/Client focus.
- Teamwork.
- Development of others.