We're on the hunt for a Head of Customer Service.
Are you passionate about leading high-impact customer service operations and driving strategic excellence across a dynamic contact centre? Do you thrive in a fast-paced environment where customer experience and commercial performance intersect? If so, we're eager to learn more about you!
As Head of Customer Service, you will lead the Customer Service Operations team, executing on strategic vision, driving commercial health, and delivering exceptional customer value. You’ll oversee dialer and campaign strategies, ensure quality and compliance, and foster a culture of performance and accountability.
If you have the following:
- Bachelor’s degree in Business, Marketing, or a related field
- Minimum 8 years in contact centre operations, with at least 3 years in a senior leadership role
- Proven experience in dialer management, compliance optimisation, and performance coaching
- Strong commercial acumen and ability to manage cost-to-serve metrics
We'd love to hear from you!