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About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
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Job Description
Scope of Position:
The position of Host/Hostess is dedicated to exceeding expectations of both internal and external guests to ensure the highest level of service is consistently provided. Reporting to the Food and Beverage Management, the Host/Hostess will act as a personal representative of the hotel, providing service that reflects the high standards of Fairmont. Team service will be key to our success in providing a warm and personal experience.
Responsibilities:
- To report to duty punctually, in full uniform according to Fairmont appearance and grooming standards.
- To promote and maintain a positive working relationship at all times with all the Colleagues.
- To consistently offer professional, friendly and warm service.
- To demonstrate a complete understanding of the Fairmont policies, procedures and set service standards.
- To follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist.
- To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel.
- Knowledge of all menus and offerings are necessary in order to understand the server’s tasks on micros.
- To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
- Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience.
- To understand how to operate all the equipment used in the outlet.
- To fully understand and follow the hotel’s recycling program and procedures.
- To actively participate in all health and safety procedures for outlet and the entire hotel.
- To follow all of safety and sanitation policies when handling food and beverage.
- Carrying out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery.
- Perform other duties, as and when required.
Qualifications
- Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills.
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
- Proficient in the English language (verbal & written), additional languages are an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Must be flexible in terms of working hours, and able to work with little or no supervision.
- Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills.
- Must be computer literate in Microsoft Windows and MS Office suite.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.