Listing reference: track_001413
Listing status: Online
Apply by: 25 June 2025
Position summary
Industry: IT & Internet
Job category: Call Centre and Telesales
Location: Middelburg
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Tracker requires the services of an Installation Support Administrator in their Installation Logistics – Scheduling division, at their Middelburg Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
Job description
Duties and Responsibilities
- Marketing of Tracker to both existing and prospective clients.
- Establishing, building and maintaining relationships with our various partners.
- Contract administration, feedback and daily statistical reporting.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Meet/exceed targets.
- Data capturing.
- Follow up leads/queries.
- Scheduling fitments of Tracker units.
- Scheduling of Technical Service Requests.
- Rescheduling of appointments.
- Liaising with technicians regarding appointments.
- Checking/Maintaining high Quality of schedules.
- Monitoring effective utilization of Tracker technicians.
- Outsourcing of work to Fitment centres.
- Maintain local and regional Scheduling Relationships.
- Assisting Walk-in-clients with scheduling related queries.
- Management of potential cancellations.
- Taking ownership of all queries received, telephonically or face-to-face and assisting the client within our SLA’s.
Minimum requirements
Qualifications, Skills and Experience
- Matric with at least 1 year Contact Centre experience.
- Bilingual (English and Afrikaans) advantageous.
- Computer literacy.
- Excellent typing and accurate data capturing skills.
- Excellent communication skills including excellent telephone manner.
- Analytical skills.
- Ability to work under pressure.
- Feel confident to have all calls voice recorded.
- Excellent time management - Work with time controls.
- High levels of self-discipline.
- Be able to work independently.
Benefits
- Medical Aid
- Provident Fund
NB: Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.