Job Advert Summary
As Internal Sales, you are responsible for providing support to the JHB sales team and/or relevant Account Manager to ensure smooth and efficient sales operations. Your primary role is to assist the sales team and/or relevant Account Manager with administrative tasks such as data entry, record-keeping, order processing, quoting customers, resolving issues, and maintaining the best levels of customer service in our industry. To be successful in this role, you should have excellent organisational and communication skills, as well as an uncanny attention to detail. You should also be proficient in the use of various software applications, such as Microsoft Office and Fincon (advantageous), and have fantastic communication and email etiquette. Additionally, you should have a customer-centric mindset and be able to work well, both independently and as part of a team. Working towards a shared target with your external, taking ownership of your combined sales cycle, and proactively seeking opportunities within your team’s customer base and closing sales will ensure that you contribute towards the team’s sales success. This position will primarily support the Independent Retail Team, driving initiatives to enhance partner engagement and business growth. Prior experience in retail or retail account management is a plus.
Minimum Requirements
- Completion of Matric or National Senior Certificate – Tertiary qualification a benefit
- Trustworthy and dependable
- Punctual and willing to do what is necessary to meet deadlines
- Ability to take initiative and manage own time effectively
- Strong attention to detail
- Sense of urgency and a strong work ethic
- Very good communication skills (verbal and writing)
- Able to communicate at different organisational different levels within Syntech and our customers with professionalism
- Strong knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook recommended
- Knowledge of Office 365 applications
- Work well and remain calm under pressure
- Excellent organisational, communication, and problem-solving skills
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn
- Being able to prioritise and focus on important and urgent tasks first
Duties and Responsibilities
Relationship Management:
- Develop and maintain positive relationships with customers and internal stakeholders.
- Proactively communicate with customers regarding order status, delivery schedules, and other relevant information
- Collaborate with other departments to ensure a seamless customer experience.
- Identify opportunities for process improvements and share feedback with the sales team and other relevant departments.
Professional Development:
Take responsibility for your continued development of product knowledge using the training resources made available to you. (Syntech Website, Udemy and Product Training Sessions)
Performance Metrics:
- Timeliness and accuracy of invoicing
- Attendance and punctuality
- Adherence to company policies and procedures
- Error Log Sheet
- Target tracking
- Relevant daily sales metrics such as number of quotes, sales orders, invoices, calls made, GP target, etc.