Internal Sales Rep (Lighting)

Job Overview

Internal Sales Rep (Lighting) required in Cape Town.

Do you have a passion for customer service and a flair for sales? Our client, based in Montague Gardens, is looking for an enthusiastic and results-driven Internal Sales Representative to join their team in the lighting industry.

In this role, you will connect with customers, understand their requirements, and recommend the ideal lighting solutions.

This is an excellent opportunity for a proactive team player to handle client accounts, process incoming orders, and contribute to the company’s growth.

Requirements:

• Matric, relevant qualification advantageous.
• 2 – 3 years’ experience in a similar role.
• Excellent communication, interpersonal and organisation skills.
• Self-driven with initiative, deadline driven, excellent planning & organisational skills.
• Ability to work under pressure and adapt to changing demands and conditions.
• High attention to detail, enthusiastic and committed.
• Experience within the Warehouse and Retail industry.
• Experience working with electrical equipment and tools.
• Understanding of sales performance metrics.

Duties and Responsibilities:

• Act as the primary point of contact for internal and external customer inquiries.
• Process orders, track shipments, and resolve any logistical issues.
• Collaborate with sales, operations, and support teams to ensure seamless customer service.
• Maintain and update customer records in the CRM system.
• Handle complaints and escalate issues to the appropriate department when necessary.
• Provide product/service information and assist with troubleshooting.
• Monitor customer satisfaction and suggest improvements to internal processes.
• Support the sales team with administrative tasks and follow-ups.
• Assisting with quarterly stock takes
• Follow up on sales quotes weekly
• Maintain accurate records of all follow ups made with customers with feedback to management
• Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities