Internal Sales Support

MAIN PURPOSE OF POSITION:

Providing administrative assistance to Account Managers, ensuring smooth operations and efficiency within the sales process. The role requires various administrative tasks ranging from quotation/proposal preparation, inputting, progressing, and tracking opportunities in CRM, capturing sales orders, and ensuring that invoices are processed, and entitlements are sent to clients. Additionally, they serve as a key point of contact for internal and external customers, offering timely assistance with quotations to ensure the team maintains customer service levels.

Performance Standards
Perform administration of reseller quotations

• Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
• Process sales orders and arrange the dispatch and administration of products/services sold.
• Receive, manage, or escalate customer complaints related to the sale
• of the brand’s products/services.
• Respond to the Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
• Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:
• CRM: – Load opportunity
• Do/Load Quote
• Check/Load Values (Cost and Selling price)
• Leave in Identified with default close date.
• Add tracking notes where applicable if customers are communicated with.
• Sales will then be responsible from there.
• Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
• Give expert advice to Account Managers/Resellers on product mix and pricing recommendations.
• Manage the quote and deal registration process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
• Provide daily feedback to Sales/Reseller on quotes in progress, including progress with timelines.
• Revision of quotes as required. Example: amendments to the bill of materials and amendments to the rate of exchange.
• Escalations to Vendor for pricing and discount queries, or where Vendor outside of Service Level Agreements – in conjunction with Management
• Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
• Compilation and distribution of backlog reports every Tuesday or as needed.
• Perform any general administration duties in line with previous capabilities and competencies.
• Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
• Maintain the quote template as and when necessary – for example, Brand logo amendments and additions.
• Maintain order books with all relevant information.
• Maintain brand folders and keep updated with all relevant information with regards to the brand.
• Provide quote support for all DC and N&S brands for internal FD staff.
• Provide sales support directly liaising with resellers for JHB and Africa.
• Vendor product and process knowledge
• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Achieve and maintain skills and certifications related to primary and secondary brands.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configuration.

REQUIREMENTS:
Internal training associated with competencies

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
• Minimum Qualifications:
• Matric
• Tertiary qualification in Business Management preferable.
• Minimum Experience:
• A minimum of 2-3 years of internal sales support/administration experience within the ICT Industry.
• Proficient with generating and handling bulk quotation requests.
• Have strong interpersonal and communication skills with staff at various levels.
• Creative, solution-driven attitude.
• Office Requirements:
• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.