At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.
We are looking for a dependable and solutions-oriented IT Technician to join our internal IT team. This role involves providing technical support to our internal users, maintaining internal IT infrastructure, and contributing to IT projects. Beyond technical know-how, the ideal candidate will bring strong communication skills, a collaborative attitude, and a commitment to delivering excellent service.
Key Responsibilities:
Provide first line support for hardware, software related problems
Troubleshoot and resolve issues with desktops, laptops, mobile devices, and peripheral equipment and network related problems
Assist in the installation, configuration, and maintenance of operating systems and applications
Provide first line support on company-wide services such as Google Workspace, JIRA, and others
Collaborate and support IT Administrators with infrastructure upgrades and security enhancements
Maintain accurate documentation of IT processes, systems, and asset inventory
Deliver user training and guidance on technology best practices
Ensure compliance with IT policies, standards, and security protocols
Facilitate the onboarding and offboarding of staff
Technical Qualifications:
Diploma in Information Technology, Computer Science, or a related field, or equivalent working experience
2–4 years of IT support experience in a corporate or enterprise environment
Proficiency in Windows operating systems, MacOS, basic networking, and hardware maintenance
Familiarity with LDAP, group policies and antivirus software will be an advantage
Candidates with relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are welcomed
Non-Technical Attributes:
Strong Communication Skills: Able to clearly explain technical issues to non-technical users
Customer-Oriented Mindset: Friendly, patient, and committed to providing a positive support experience
Problem-Solving Ability: Analytical and resourceful in identifying and resolving issues efficiently
Team Player: Works well within a collaborative environment, supporting colleagues and sharing knowledge
Time Management: Able to prioritise tasks and manage their time effectively
Adaptability: Comfortable with change and open to learning new systems and technologies
Attention to Detail: Thorough in documentation, troubleshooting, and follow-up - follows a ‘first time right’ approach
Accountability: Takes ownership of tasks, follows through on commitments, and maintains confidentiality and professionalism
Working Environment:
May require occasional local travel
Some physical work including lifting and installing IT equipment and working at heights
Flexible office hours based on business requirements
After-hours standby on a rotational basis