Laboratory Customer Support Consultant, South Africa

Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. 

As the first point of contact between IDEXX and our customers, our support professionals are vitally important.

In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.

In the role of Laboratory Customer Support Specialist - South Africa:

• You will act as the liaison between customers and the IDEXX laboratories.   
• As a member of this team, you will answer customer questions as well as provide administration support.
• You will work in close collaboration with our internal stakeholders in order to effectively escalate a wide variety of calls.
• You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples.

What You Will Need to Succeed

• You will be a master problem solver with a fine attention to detail. 
• You are fluent in English & Afrikaans
• You have the ability to be proactive by nature and actively reach out for follow up for any customer inquiry.
• You have the ability to prioritize different tasks and you enjoy problem solving.
• Superb communication and listening skills are a must in order to be a successful customer support specialist. 
• You have an ability to learn quickly and apply skills and abilities to a variety of customer interactions
• You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful. Networking and/or software support is a plus.
• Strong written and verbal communication skills; strong interpersonal skills with ability to establish rapport quickly
• Strong organizational skills, especially in a multi-tasking environment 
• You possess preferably a vet nurse or veterinarian or laboratory background or equivalent combination of education and experience. 
• Ability to be on the phone for 8 hours a day.

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.
 

DEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.