Lifestyle Connoisseur club is a provider of premium concierge services, dedicated to delivering exceptional, personalised experiences to our valued clients. We specialise in crafting bespoke solutions, from travel arrangements and event planning to lifestyle management and exclusive access to global experiences. Our team is committed to excellence, discretion, and unparalleled customer service.
Job Summary:
We are seeking a highly professional, detail-orientated, and resourceful lifestyle ambassador to join our team. The successful candidate will act as the primary point of contact for our premium clientele, managing their requests with precision, efficiency, and a proactive approach. This role requires exceptional communication skills, a strong network of contacts, and the ability to anticipate client needs while maintaining the highest standards of confidentiality and service.
Key responsibilities:
- Client relationship management: Build and maintain strong, trusting relationships with clients, understanding their preferences, needs and expectations to deliver tailored services.
- Request fulfilment: Handle a wide range of client requests, including but not limited to luxury travel arrangements, restaurant reservations, event planning, personal shopping, and access to exclusive experiences and services
Problem solving: Anticipate potential challenges and resolve issues swiftly and discreetly, ensuring a seamless experience for clients.
- Vendor coordination: Liaise with vendors, suppliers, and partners to secure high-quality services, negotiate favourable terms, and ensure timely delivery.
- Lifestyle management: Assist clients with day-to-day tasks, such as scheduling appointments, managing travel itineraries, or coordinating household services.
- Event planning: Organise and execute high-profile events, from private events to international trips, ensuring every detail aligns with the client’s vision.
- Research and recommendations: Provide curated recommendations for dining, entertainment, travel destinations, and other lifestyle services based on client preferences.
- 24/7 Availability: Be available to respond to client requests promptly, including outside standard business hours, as needed.
- Confidentiality: Maintain strict confidentiality and discretion regarding all client information and requests.
- Documentation: Keep accurate records of client interactions, preferences, and service history using CRM systems.
Benefits:
- Competitive salary with performance-based incentives (commission).
- Medical insurance.
- Paid time off and flexible work arrangements (where applicable).
- Access to exclusive events and networking opportunities.
- Professional development and training programmes.
RequirementsMinimum of 2-3 years in a concierge, hospitality, customer service, or luxury service role. Experience in luxury travel, event planning, or personal assistant roles is a plus.
- Education: Bachelor’s degree in hospitality, business, communications, or a related field preferred (or equivalent experience).
- Communication: Exceptional verbal and written communication skills, with the ability to interact professionally with high-profile clients and stakeholders.
- Problem-solving skills: Strong critical thinking skills and resourcefulness to address complex or last-minute requests.
- Organisation: Outstanding organisational and multitasking abilities, with a keen eye for detail.
- Networking: Established connections in luxury services (e.g., travel, dining, entertainment) or the ability to quickly build a network.
- Technology: Proficiency in CRM software, Microsoft Office Suite, and other relevant tools. Familiarity with travel booking systems is a plus.
- Cultural awareness: Sensitivity to diverse cultural backgrounds and the ability to tailor services for our clientele.
- Language skills: Fluency in English is required; additional local and international languages (e.g., French, Spanish, and Mandarin) are highly desirable.
- Professionalism: Polished demeanour, impeccable presentation, and a commitment to delivering white-glove service.
- Availability: Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as client needs dictate.
Job Type: Full-time
Work Location: In person
Application Deadline: 2025/08/31