Litigated Credit Hire File Handler
Application Deadline: 7 July 2025
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Newcastle
Description
As a Litigated Credit Hire Specialist here at Keoghs you'll be at the heart of a team dedicated to championing clients interests in high-stakes credit hire cases.This role offers an excellent opportunity to investigate Litigated Credit Hire claims The role of the File Handler is to carry out investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.
This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.
Benefits:
- 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
- Hybrid working – (Working only 1 day in the office)
- Simply Health Care Cash Plan
- Pension Contribution based 5% Employee / 3% Employer
Key Accountabilities
The role will involve dealing with a caseload of DA credit hire & injury files under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.The main aspects of the role will involve:
• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy for approval by Team Leader.
•Legal research
•Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
•Ensuring ‘actions’ are carried out as per the task list within the Case Management System
•Accurately completing management information processes (MI)
•Processing bills
•Ensuring all files are kept within ISO 9001 guidelines
•To ensure compliance with the SRA Standards & Regulations
•Adhere to the Keoghs Values
• Ability to work in target driven environment
The role will also involve an understanding of the court process, to include:
• Drafting defences
•Completing direction questionnaires
•Dealing with disclosure and exchange of evidence
•Completing pre-trial checklists
•Instructing Counsel
•Drafting CPR Part 18 questions
•Drafting CPR Part 35 questions
•Drafting Counter schedules
Working Hours 35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch
Experience, Skills and Qualifications
Essential:•Experience of litigation and handling Credit Hire files with evidence of managing own case load•Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
•Ability to use own initiative
•Ability to plan and prioritise workloads
•Excellent listening and verbal communication skills
•Good telephone negotiation skills
•Ability to follow work processes and keep to Strategy
•Ability to recognise when sensitivity and tact are required
•Ability to make decisions
•Ability to remain calm under pressure
•Good IT skills including Word, Outlook, and experience of a Case Management System preferred
•Adhere to the Keoghs Values
Desirable:•Experience of handling PI claims
Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values We are connected We are DynamicWe are Innovative We succeed together
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets