Mission/ Core purpose of the Job:
To lead the end-to-end fraud management lifecycle by identifying risks, implementing advanced detection systems including (artificial intelligence, predictive analytics, robotic process automation - RPA).
Ensuring compliance and mitigating the risk of fraud loss in a complex telecommunication environment.
Key Performance Areas:
- To closely support the Senior Manager in overseeing the revenue assurance, fraud and risk management activities in the Bayobab environment as well as implementation of all stipulated aspects from the MTN Group Revenue Assurance and Fraud function
- Establish and lead high performance diverse teams to achieve Bayobab’s risk management objectives.
- Implementation of processes, tools and systems to identify, assess, measure, manage, monitor and report risks
- Implement a comprehensive second line assurance function and framework for Bayobab Management and its Board of Directors.
- Effectively manage all risk exposures, revenue loss and fraud related incidents of an internal or external nature (strategic, operational, compliance, financial, technology) and ensure existence of effective internal processes
- Design, Build, Operate a robust control environment to protect the business against revenue leakage and fraud loss
- Implement policies in general and specifically in relation to compliance to laws and regulations for Bayobab and across the MTN Footprint
- Manage the risk to the company, its employees, customers, reputation, assets and interests of stakeholders
- Support in managing service level agreement with vendors and external teams
- Collaborate effectively and continuously with other departments to address revenue/fraud cycle risks and to develop revenue enhancement opportunities. Clearly define and articulate value proposition and factors for success in a concise and organized manner, while always adhering to a strong team-orientation, in order to maximize success of cross-functional partnerships in our culture
- Build a risk-aware culture in Bayobab by providing ongoing education and appropriate briefing and training related to fraud and risk management
- Investigate and research emerging risks and trends in the industry advising management where appropriate
- Implement appropriate systems for monitoring the effectiveness of all the risk management services and compliance; and present findings to the relevant parties and governance structures (MTN Group, Bayobab CEO and ExCo, Bayobab ARC etc)
- Support Technical development of automated reporting and control environment
- Support liaison and vendor management with regard to RAFM systems and technology
- Maintain existing control and BI environment
- Development and change management for existing and new technology within the RAFM environment
Job Requirements:
Qualifications:
- Bachelor's Degree in information security/ risk management (NQF7) or related field.
- Certifications such as Certified Fraud Examiner (CFE) or Certified Risk Management Professional (CRMP) are preferred.
Experience:
- 5+ years in wholesale telecom fraud management, including development of control framework / Power BI / RPA automation.
- Proven experience in deploying fraud systems, handling complex investigations, and working across technical and business units.
- Hands-on experience with platforms like Subex, WeDo, or equivalent.
Skills:
- Strong technical understanding of telecom systems (SS7/SIGTRAN, IMS, billing, mediation, IN platforms).
- Proficiency in SQL, RPA, Python and BI tools for data analysis and reporting.
- Excellent analytical, communication, and stakeholder management skills.
Role Dependencies:
- Ability to lead numerous cross-functional teams
- Manage multiple vendors and contractors remotely
- Ability to work with diverse people, processes, systems
- Self-manage and decision-making ability
- Active support for the Group and Bayobab RAFM Technical teams