Mr D, a division of the Takealot Group is looking for a highly talented Mid-Level Operations Associate to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you’ve been challenged before? Think again!
- Scale: Show the millions of Mr D customers what you can do
- Learn: We work with the best of the best, and then some.
- Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.
This role reports to the Operations Manager for Food Operations for Mr D.
Responsibilities
Operational Support and Efficiency:
- Assist in managing day-to-day operations across various business verticals within MrD, contributing to smooth and efficient trade operations.
- Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform.
- Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions.
- Familiarity with process improvement methodologies like Lean, Six Sigma, DMAIC
Data Analysis and Reporting:
- Assist in the analysis of operational data to generate insights aimed at improving customer experience and operational workflows.
- Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.
- Proven track record of identifying and or delivering successful process optimization initiatives.
Teamwork and Development:
- Help manage and resolve payment transaction issues, contributing to a seamless customer transaction process.
- Assist in the investigation of order discrepancies and compile reports on operational challenges and customer feedback.
- Support the mentorship and development of junior operations team members, promoting a culture of growth and learning.
Emergency Management
- Proactively manage operational emergencies and system failures, ensuring minimal disruption to business operations. This includes being prepared to address emergencies during business hours after 5pm and during weekends, ensuring round-the-clock operational resilience.
Attributes
- Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights.
- Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes.
- Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives.
- Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication.
- Ability to verbalize as well as visualize findings and results, emphasizing the importance of clear and effective communication, both verbally and through visual means.
- Strong team player, indicating the importance of collaboration and mutual support within a team setting.
Qualifications & Experience
- Relevant bachelor’s degree in commerce, engineering, finance or related field.
- At least 3 years’ of experience in operations, particularly in e-commerce, logistics, supply chain, or a related fast-paced industry.
- Experience in using data analytics to inform operational decisions and improvements.
- Proficiency in analyzing performance metrics to provide insights on operational aspects.
- Proficiency in advanced Excel
- Knowledge of SQL or Python is advantageous
Let’s talk about life @ Mr D
- The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
- Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
- Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference