The Order to Cash (O2C) Clerk is responsible for managing the end-to-end process of timely invoicing, payment collection, and accurate record-keeping. This role plays a critical part in maintaining healthy cash flow and customer satisfaction.
Key Responsibilities:
Order Management:
Verify pricing, discounts, and terms of sale.
Ensure all necessary documentation is available and attached as supporting documentation on the ERP system.
Invoicing & Billing:
Generate and send invoices to customers in accordance with agreed terms.
Ensure compliance with tax regulations and company policies.
Accounts Receivable:
Monitor outstanding receivables and follow up on overdue payments.
Apply payments to customer accounts and reconcile discrepancies.
Maintain accurate aging reports and escalate issues as needed.
Customer Service:
Respond to customer inquiries regarding invoices, payments, and order status.
Resolve disputes and escalate complex issues to appropriate departments.
Customer Account Management
Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes)
Reporting & Compliance:
Prepare regular reports on receivables, collections, and order status.
Ensure compliance with internal controls and audit requirements.
Qualifications:
- High school diploma or equivalent; a certificate/degree in Finance, Accounting, or Business will be preferred.
- 3+ years of experience in Accounts Receivable/Credit Control.
- Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).
- Proven track record in managing Commercial, Listed and Multi-national clientele.
Key Skills:
- Analytical thinking and problem-solving
- Excellent communication and customer service abilities.
- Strong attention to detail and organizational skills
- Ability to work under pressure and meet deadlines
- Willingness to learn and adapt to new systems and processes.