- Providing outbound calls to client
- Reach Target
- Assisting customers with troubleshooting or investigation of issues and complaints
- Promoting/selling FMCG products and services to customers via telephone calls
- Providing information about products and services
- Taking orders
- Responding to customer complaints
- Processing returns
- Meeting personal/customer service team sales targets and call handling quotas
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts and filing documents
- Following communication procedures, guidelines and policies
Job Types: Full-time, Part-time
Pay: R5 000,00 - R8 000,00 per month
Expected hours: 8 per week
Application Question(s):
- Access to functioning Laptop and adequate Data connection?
- Interview process is 4 weeks
Education:
- High School (matric) (Required)
Experience:
- TWO: 1 year (Required)
Language:
- English (Required)
Work Location: Remote