Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To drive and manage Product Management related to Payments for Transaction Banking which includes the day-to-day operational management, product digitization, and team performance, through coordinating, influence and driving the value chain to deliver the Product capability within defined risk parameters, regulatory requirements and client expectations, in support of the execution and realization of Transaction Banking business strategy.
Essential Function
Collaborate and engage technology, legal and compliance experts, related to payments offerings, in all the African countries, ensuring compliance to each country specific regulations, legislative implications, to ensure that all products comply and the adjustments and country specific requirements are timeously executed to ensure operational and cost-effective management, to safeguards the Bank.
Conduct and drive continuous research and development related to the payment landscape, investigating industry movements, changes and developments on a national and international level, to assess, analyze and interpret information, to derive achievable and technology advanced offerings and products, taking simplification and efficiency into consideration at all times.
Develop, scope, implement and drive operational and tactical plans translated from Transaction Banking Strategic plans and target and collaborate with the other Product Owners, to review and integrate multiple offerings, focused on future digital strategies, directing the focus of the business.
Drive and ensure that Site Reliability Engineering (SRE) principles and practices, incorporating aspects of software engineering and apply it to infrastructure and operations problems, to create scalable and highly reliable software systems across all products in the group and country specific
Drive and manage data points across all Payments Product landscape, focused on continuous improvement and simplification of offerings and system integration.
Drive and manage day-to-day, operational and process engineering developments, ensuring compliance and risk are effectively managed, formulating and implementing processes, procedures and system enhancements in order to mitigate risk, thus safeguarding the Bank, Transaction Banking and customers.
Drive ISO 20022 compliance and strategy, within Payments, Transaction Banking, ensuring proper adoption, integration, front-end and client enablement policies, processes, procedures and system, developed, implemented and improved.
Drive technology and digitization enhancements of Products and offerings, through managing and collaborating with internal and external technology specialists, to improve services and offerings to clients on various technology platforms, to manage and improve client experiences and relationships
Manage the product suite related to Payment's products that focus on all specific components and functions of offerings to clients, including Collection, Digital Processing, Technology, Service Design and backlog management, driving PI planning, prioritizing workflow.
Manage, coach and develop the direct and indirect reports within the department, related to performance management, training and development, employee relations and disciplinary aspects, to ensure that the Payments team, remain motivated, high performing and efficient role players in achieving operational targets and the Bank's strategic key performance targets.
Manage, develop, implement and maintain business processes specific to Payments Product development, to ensure effective and efficient product offerings to enhance and assist in the growth of Transaction Banking and the Bank.
Manage, develop, implement and maintain product service design, taking client journey into consideration per specific product and offering for group and country, understanding and translating the clients' needs into enablers across the Transaction Banking payment channel, ensuring that by design the Client Satisfaction Index (CSI) drives improvement and simplification processes, such as the client / user onboarding process in the channel, which is aligned with CIB's Client Experience Strategy.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Product Management
Transaction Banking
1-2 years
Apply business management knowledge and expertise, in being accountable for department and team performance, within the parameters of relevant policies, processes and procedures, across various and multiple facets of driving operations inline with strategy.
3-4 years
Consume and comprehend general IT / technology applications and aspects, such as architecture diagrams, API and SRE, utilising data, analytics, research and development to oversee and drive system and software enhancements, stand their ground with technology and system experts, in order to ensure and drive IT Life Cylce management related to process engineering product offerings across the African continent and the Group.
3-4 years
In depth knowledge of the client solutions on offer by the bank, integrating with digitisation and continuous improvement methods and offering, being able to translate Business Strategies, scope, develop and implement operational plans and targets, driving deliverables to enhance client experience and offerings by the Bank.
Additional Information
Behavioural Competencies:
- Articulating Information
- Documenting Facts
- Examining Information
- Exploring Possibilities
- Interpreting Data
- Making Decisions
- Managing Tasks
- Producing Output
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Business Continuity and Disaster Recovery Planning
- Compliance
- Product and Services Knowledge
- Product Development
- Risk Management
- Software Development Life Cycle (SDLC) methodologies & Tools
- Strategic Alignment & Execution
- Strategic Planning and Reporting