Purpose of the Role
To support, quote and generate parts sales with existing and potentially new customers. Assist service technicians to book parts.
Key Performance Areas
- Be professional and provide timeous feedback on customer requirements
- Build strong customer relationships
- Meet monthly parts sales targets
- Identify and implementation of parts sales campaigns
- Processing of parts quotations and sales orders
- Follow-up and resolve customer parts order enquiries
- Provide regular feedback to customers on back orders and stock
- Monthly parts sales performance and market activity reports
- Meet objectives set to achieve individual and team scorecard targets
- Regularly attend and participate in team POP meetings
- Maintain a safe working environment (according to safety policy and procedures)
- Effective self-management and performance ownership
- Adherence to any reasonable instruction
- Assist service department to identify parts
- Book parts for service technicians
- Assist with annual wall-to-wall stock take
- Assist finance department with debtor and vendor queries
Qualification, Experience and Competencies
Minimum Qualification
- Grade 12
Minimum Experience
- 3-5 years’ experience in a similar role with strong general knowledge on parts
Competencies
- Problem Solving
- Attention to Detail
- Strong communication skills
- Building Relationships
- Teamwork
- Customer service orientation
- Commercial orientation
- Plan, organise, control