Job Description
To define and drive the strategy towards customer centric solutions through product management and deliberate customer value proposition development ensuring practice integration and operational implementation through customer experience frameworks to ensure the achievement of product portfolio management objectives and business targets are met.- Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies.
- Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions.
- Drive strategic projects, change management and platform integration across operations Leverage Group capability to exploit opportunities.
- Ensure and encourage adherence to an operational framework of policies and procedures.
- Define product objectives and strategy aligned to overall business strategy.
- Define ranks and prioritise strategic and tactical initiatives to deliver the business objectives/strategy.
- Drive the delivery of the strategic and tactical initiatives.
- Grow the product income statement and customer base Set and maintain customer experience targets in support of the business' product strategy.
- Monitor and track product performance against customer expectations and business strategy.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
- Coordinate and facilitate all approved strategic projects from inception to final execution, including post implementation evaluation.
- Translate strategies into actionable goals and execute initiatives with specific performance measures.
- Align business process to strategy and clients Implement client retention strategies effectively and report on the effectiveness thereof for future improvement.
- Articulate Product strategies and considerations and represent the product at relevant Exco's, Manco's and approval forums.
- Partner with Channels, Subsegments, Sales teams and marketing to deliver sales and growth initiatives.
- Guide support functions across the value chain to agreed deliverables and service level agreements (SLAs) to ensure delivery of the expected customer experience, processes, and solutions.
- Provide SME advice/input to the support functions and as required by the business as a whole.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
26/08/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.