Quality Assurance Measurement & Testing Coordinator

Unilever is currently hiring for Quality Assurance Measurement & Testing Coordinator

Function: Supply Chain

Reports to: Quality Manager

Scope: Southern Africa

Location: Indonsa Factory

Terms & Conditions: Full-time

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.

Reporting to the Quality Manager, The Quality Assurance Measurement & Testing Coordinator is responsible for the quality of products in the market. You will support and/lead any quality related topics from consumers, customers, authorities and certification control bodies. You will focus on protecting, implementing, executing, and providing technical quality support to Logistics, Country operations team, local Quality teams and Business teams.

Decision making directly impacts consumer safety and quality of Unilever (UL) products in the marketplace, impacting UL’s reputation and brand equity. It is a key role in mitigation and management of UL Corporate Operational Risk (Design and production of products that meet our environmental, consumer safety and quality standards).

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Product quality assurance & consumer safety including: All relevant category quality & consumer safety, KPI trending and Analyses & action (PDCA)
• Quality Management system, including Unilever consumer safety roadmap, relevant product category GMPs & other Unilever initiatives, interaction with external bodies, auditing Unilever internal requirements and external suppliers and co-packers
• Technical management, including Benchmarking, Capability & Evaluation. Technical support, Auditing of site laboratories i.e. methods and technicians (planned job observations). Ensure competence of lab technician and analyst to conduct tests as per Unilever methodology. Ring testing as required (analytical within own lab)
• Customer & consumer focus, including Complaints & corrective action, Incident management based level of severity, Management review
• Change Management, including innovation projects, factory approval & handover systems. Imported products, Engineering projects, Man, method, machine and material changes
• Incident Management, All recalls, consumer safety & serious incidents (corporate role). Minor quality incidents (site role), Continuous Improvement, WCM, QMS system, Learnings from other countries.  Knowledge Custodian – Subject Matter experts, UMS QM pillar and Category GMP’s.
• Operate as the first point of contact for the authorities in case of issues / incidents Lead the quality improvement program for customers
• Management & Control: Influencing, Skills identification, People management, technical management, Relationship building with manufacturing sites. Training Eg: SAP QM; HACCP; Stats; GMP’s; auditing, manufacturing hygiene; general SHEQ awareness; UMS QM;.
• Protect the quality standard: conform the Unilever standard at our DC’s, Repacking. Ensures the full Go to Market business is prepared to execute a public recall
• Support UL Quality strategy, governance and goals through specific projects and targets
• Participate or lead in local quality projects and roll-out [run trainings if needed]
• Implements and ensures compliance to locally agreed certifications and external standards
• Being a proactive member of the local Quality network, participating in relevant workstreams, and ensuring the local program is aligned to the Global and local Quality priorities and strategy
• Identification and transfer of "Best Practices" into the business

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Relevant qualification in sciences or technical discipline
• Minimum 3 years FMCG (fast moving consumer goods) business experience in Quality, R&D or Manufacturing
• Proven and recognized achievements in risk and change management
• Auditor experience is strongly preferred
• Able to work in an organized and structured manner, even when put under pressure
• Experience in factory quality field
• QMS & SAP QM experience

Skills

• Strong written and verbal communication
• Analytical ability
• Auditing skills
• Digital capability
• Team commitment
• Influencing others
• Bias for action
• Ability to learn
• Team coordination / leadership
• Strategic Influencing
• Ability to spot trends and initiate further investigation

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer/Customer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical Unilever Behaviors
  • Delivers with Excellence & Focuses on what Counts: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions. Sets high standards for themselves. Actively builds own wellbeing and resilience.

• Cares Deeply: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.  Has humility, understanding that leadership is service to others, inside and outside Unilever.

• Stays three Steps Ahead: Explores the world around them, continually learning and developing their skills.

Unilever is an equal opportunities employer and committed to diversity and inclusivity in the workplace. We are intentional in employing the best talent that reflects the demographics of our country and which will help build representation of currently under-represented groups. We therefore invite applications from all candidates representing diversity of age, sex, disability, sexual orientation, race, religion or belief. When appointing potential candidates, the South African Employment Equity and Broad Based Black Economic Empowerment Legislation will be considered.  

We are required by law to verify your ability to work lawfully in South Africa. If you are applying as a foreign national, please note that you may be requested to provide supporting documents supporting this.

This is a site-based role at Indonsa (site) and requires 100% of time attendance on site.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.