Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
To recover damages from the uninsured third parties following losses suffered by the customers and negotiate the reduction of claims costs.Responsibilities
GovernanceRoles at this level are individual contributors operating as junior specialist with operational or administrative processes, selecting the most appropriate approach (from established options) and reacting to changing priorities / circumstances. Process specialist.
Settlement Negotiation
Negotiate the best possible settlement with uninsured third parties in the shortest amount of time in accordance with the standard operating procedure
Payment Management
Manage and follow-up on payment arrangements made with third parties in accordance with the standard operating procedure.
Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.
Payment method conversions i.e. conversion of cash payers to debit orders
Customer Management
Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedure.
Data collection and analysis
Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.
Correspondence
Execute telephonic and written demands for payment of outstanding debt from uninsured third parties in accordance with the standard operating procedure.
Document Management
Ensure all relevant data obtained during the course of a recovery including payment arrangements negotiated is captured accurately and timeously in order to ensure a successful outcome.
Continuous Development
Ensure up-to-date knowledge of company products, systems and procedures.
Education
School Grade 12 (Required)Experience
1-2 years' call centre experience within a customer services environment in the Short term insurance industry (Essential); 1-2 years' debt collection experience (Essential); Credit control experience (Advantageous).