IMMEDIATE START!
WE’RE LOOKING FOR PASSIONATE, PEOPLE-FIRST CUSTOMER SUPPORT STARS —ARE YOU ONE OF THEM?
What You'll Do:
As a member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.
What We’re Looking For:
Self-Starter with Strong Organization: Proactive, takes initiative, and thrives in a well-organized environment
Collaborative and Inspiring: Easy to work with, motivates others, and builds positive team spirit.
Client-Centric Problem Solver: Skilled at building relationships, resolving client issues, and delivering mutually beneficial solutions
Excellent Communicator (Remote Ready): Exceptional written and spoken English; communicates clearly and reliably in a remote work setting.
Analytical Mindset with Digital Savvy: Comfortable interpreting stats and discussing results with clients; knowledge of digital marketing and ads is a plus.
Work Schedule:
UK/US Hours: The role requires a commitment to working during UK or US hours.
Full-time Shift: Monday to Friday
Skills and Experience:
Client Account Management: Proven experience in effectively managing client accounts.
Industry Experience: 1-2 years in a similar role, preferably on the agency side.
Quick Thinking: Ability to think on your feet and adeptly solve problems.