Job description
The Rental Portfolio Manager is responsible for overseeing the end-to-end management of a portfolio of residential rental properties, ensuring client satisfaction, legal compliance, financial accuracy, and strong tenant relationships. The role balances strategic insight with hands-on operational execution, using WeConnectU and Redrabbit as key platforms.
Key Responsibilities:
Portfolio & Lease Management
- Manage all aspects of residential rental properties, including onboarding, inspections, renewals, and terminations
- Draft and manage lease agreements, addendums, extensions, and terminations
- Coordinate tenant onboarding with welcome letters and pre-occupation documentation
- Track lease expirations, notices to vacate, and property turnover timelines
Tenant & Landlord Communication
- Serve as the main point of contact for landlords and tenants within your portfolio
- Resolve complaints, address maintenance issues, and provide status updates professionally
- Maintain clear and consistent communication with clients regarding financials, occupancy, and asset performance
Financial Oversight & Administration
- Manage invoicing, recoveries (utilities, levies, rates), deposits, and payment reconciliations via WeConnectU
- Monitor arrears and coordinate collection efforts, including letters of demand and legal proceedings where necessary
- Prepare investor statements and manage refund processes accurately and timeously
- Ensure all financial data is accurately captured, categorized, and reported in compliance with trust account regulations
Maintenance & Inspections
- Log and manage all maintenance through Redrabbit, coordinating with vendors for prompt resolution
- Track completion, follow up with tenants, and ensure maintenance standards are upheld
- Conduct or schedule property inspections at routine, pre-occupation, and exit stages
Compliance & Legal Oversight
- Ensure compliance with the Rental Housing Act, CPA, POPIA, and PPRA regulations
- Collect and verify FICA documentation for all parties and maintain secure records
- Attend AGMs or trustee meetings as a landlord representative when applicable
- Coordinate eviction processes where required, including attorney liaison
Reporting & Portfolio Strategy
- Deliver regular performance reports to landlords (arrears, occupancy, inspection findings, maintenance status)
- Analyze market conditions and advise on rental pricing, tenant retention, and portfolio optimization
- Keep agent stock lists up to date and communicate new instructions to internal sales and rental teams
Job requirements
- 2+ years’ experience in rental property or portfolio management
- Hands-on experience using WeConnectU (or similar PMS) and Redrabbit (or similar maintenance tool)
- Strong administrative, reconciliation, and client service capabilities
- Excellent communication and conflict resolution skills
- Proficiency in Microsoft Excel, Google Workspace, and property CRMs
- Sound understanding of rental legislation and trust account management
- Valid driver’s license and own vehicle
- Registered or in-progress FFC Certificate in Property Management
Job Types: Full-time, Permanent
Pay: R10 000,00 - R15 000,00 per month
Application Question(s):
- Do you have 2+ years' experience in rental property or portfolio management?
- What PMS systems do you have experience using?
- Salary Expectation?
- We are urgently looking to fill this position, are you available to start immediately?
License/Certification:
- Driver's License? (Required)
Work Location: In person